Terms and Conditions 2018-05-09T11:42:40+00:00

Terms & Conditions

  1. The contractual obligations of this agreement are deemed to be performed in the state of California.
  2. Sales Order acknowledgment, including these terms and conditions, other notes and any noted attachments hereto, contains the complete and final agreement between Panoramic Doors and the purchaser.
  3. Panoramic Doors makes no claim that the products furnished meet any specification other than those noted in the order acknowledgment. All other documentation used during the Quoting stage shall have no bearing on the order, only final documentation confirmed and signed by the purchaser.
  4. Code Compliance: It is the responsibility of the purchaser to ensure that purchased products meet local building codes. Panoramic Doors does not make any claim to manufacture doors according to local building code and is not responsible for any products that are purchased that do not meet said codes unless stated in order details. This includes, but not limited to; the clear opening of both the height and /or the width, frame type, glass requirements, or any other code requirements where the doors will be installed and used.
  5. All deliveries are curbside only. Customer will need to have people on hand to move product to the job site.
  6. Delivered products must be inspected within 24 hours of receipt and any defects reported and must be within the scope of the 10-year limited warranty. Any defects or damage to your Panoramic Doors’ product caused during shipping or in manufacturing must be reported prior to installation. Please provide pictures of items while still in the shipping container where possible. If not, pictures of items before they are installed.
  7. Proper installation: Panoramic Doors does not install doors. Panoramic Doors is not responsible for any damage done to stucco, flooring, drywall, trim, etc. when making repairs or replacing parts of the door. It is recommended that a “j-channel” is used when stucco is used. DO NOT attach “j-channel”, corner beads or other such items directly to the door frame as it may prevent any future adjustments or replacements of door components without causing damage to the finish work.
  8. Panoramic Doors is not responsible for damage to the door or building structure caused by third-party installers. Nor is Panoramic Doors required to fix improper installation issues that prevent the Panoramic Door system from operating properly.
  9. It is the responsibility of the purchaser to review all conditions under which the products and associated glass and glazing materials are to be installed and advise, warn and inform all necessary parties of conditions that exhibit a propensity for product failure or appear to be (but not limited to) dangerous or hazardous.
  10. All quoted product manufacturing lead times are for information only and cannot be deemed binding. Costs associated with delays for any reason are not covered by Panoramic Doors.
  11. Panoramic Doors reserves the right to change and/or alter the design/specification of Panoramic Door products without prior notice.
  12. Panoramic Doors furnishes a 10-year limited warranty, as appropriate to the project, for all doors.
  13. All monetary values shown on Quotations or Sales Confirmation indicate U.S. funds.
  14. Appropriate State of California taxes will be assessed and collected on orders shipped to California destinations unless a current Resale Card is on file.
  15. All product warranties are void unless the products are maintained according to our “Care and Maintenance” instructions. Contact the factory for a copy or visit our Internet site.
  16. Payments and Returns Policy: All orders are custom built with 50% payment due prior to production and total balance prior to shipping of the product. Normal production time can vary and an estimated time will be given at the time of order. Where applicable, a transit period will be in addition to production time. No changes and/or cancellations to the order can be made after 24 hours (1 business day) from the time of order submission/receipt AND the initial payment is processed and bank verified. Warranty only valid for items paid in full. Failure to pay in full voids all warranties. No service will be performed if either the door or prior service call has not been paid in full. No returns accepted.
  17. Panoramic Doors is a manufacturing company. We do not offer installation services. Panoramic Doors warranty only covers warranty related issues; not installation. Any and all service issues that arise from improper installation must be corrected by the installer.
  18. No verbal or insinuated exceptions to these terms and conditions are allowed. Any changes to these Terms and Conditions must be approved in writing by Panoramic Doors. If you have any questions regarding any of these terms and conditions, please contact Panoramic Doors via phone at 760-722-1250 or by email at info@panoramicdoors.com.
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