Recommended Maintenance Procedures
Normal and regular maintenance is required to maintain the appearance and extend the finish life and maintain proper operation
All wood components parts and finishes must be inspected quarterly for damage resulting from exposure to the elements and repaired immediately
Exposed surfaces should be cleaned with mild detergent soap and water, any chips or scratches must be repaired immediately and not left exposed to the elements.
Tracks and Bearings
Remove surface contaminants by wiping visible track surfaces with a damp soft cloth and a mild detergent, then wipe dry with a clean cloth. Silicone spray should be used to lubricate all moving parts on a regular basis (monthly). Always keep the bottom track free from debris.
The procedures above need to be carried out as often as necessary to prevent deterioration in the installed environment. However, we recommend the following minimum maintenance frequency:
- General environments – every 6 months
- Marine, industrial or corrosive environments – every 2 months.
Panoramic Doors is not responsible or liable for: Cost for labor, installation, removal or repainting, refinishing or similar activities connected with the replacement product or component; execution of service and costs incurred for shipping, handling, transferring, insuring and transporting; and incidental or consequential damages of any kind other than as mandated by applicable state law.
IN NO EVENT WILL PANORAMIC DOORS BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES (OTHER THAN LABOR TO REPAIR OR REPLACE PRODUCTS), WHETHER BASED ON BREACH OF EXPRESS OR IMPLIED WARRANTY, BREACH OF CONTRACT, NEGLIGENCE, STRICT LIABILITY OR ANY OTHER LEGAL THEORY. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF THESE DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.
UNLESS OTHERWISE STATED IN WRITING, THE PANORAMIC LIMITED WARRANTY IS ONLY VALID IN THE UNITED STATES
Procedure for warranty claims
Please inspect your order immediately upon receipt. If you have a problem, contact the distributor or dealer from whom you purchased our product, or contact us directly within 3 days of receit.
Mail: Panoramic Doors (Attn. Claims Dept.)
2515 Industry St..
Oceanside, California 92054
Phone: 1 760 722 1250 Fax: 1-760-722-7425
We can best respond if you provide the following information:
- Panoramic doors order number
- Date and location of purchase
- Your contact information
- Address of where the product can be inspected
- Description of the problem and the product