FAQ - Maintenance
What routine maintenance needs to be conducted on a Panoramic Door system?
Care & Maintenance Guidelines:
To ensure long-term performance and appearance, regular light maintenance is recommended:
Clean exposed surfaces with mild soap and water.
Keep the track clear of debris.
Apply silicone spray monthly to all moving parts.
For detailed instructions, refer to page 47 of the installation manual.
Who do I contact if there is an issue with my door system?
Technical Support Availability:
Panoramic Doors offers dedicated technical support Monday–Friday, 7:00 A.M. to 5:00 P.M. CT.
📞 Technician Support Line: 877-589-8115
For non-urgent issues, you can also submit a Service Request Form and our team will review your concern: Service Request Form
Do I need to do weekly maintenance on my door?
Bottom Track Maintenance Tips:
Keeping the bottom track clear of debris is important, but weekly cleaning is usually not necessary—unless the door is in a high-traffic commercial space (like a restaurant) or in a home with small children, where items like toys, food, or crayons might end up in the track.
For most residential settings, monthly vacuuming is sufficient to maintain proper operation.
Light debris like dust, leaves, or grass typically won’t impact functionality.
Do NOT use WD-40 on the bottom track or wheels—this can attract buildup and interfere with smooth operation.
For best results, stick to monthly cleaning and silicone-based lubricants on moving parts.