Technical Support & Service
Spotting Header Problems
Panoramic Doors system requires an even ¼” gap between the panels and along the entire length of the track; for the proper sliding and opening of your panels.
A quick inspection: With the panels closed and looking from the outside (for outswing applications) please spot the gap next to the jambs (red/pink circle in the picture). If in the middle of the opening, the top track is touching the panels, your header is dropping. For inswing applications perform the inspection looking from the inside.
This is a structural issue that your contractor/engineer should address. The header must be sufficiently strong to span the opening and support the weight above.
Fixing Common Issues
How to Adjust the Lock Keeps
If you are having difficulty getting your locking mechanism to engage after shutting your swing door, there is a possibility that the receiver blocks on the adjacent sliding panel are out of alignment. This video will show you how to diagnose the issue and what to do to fix it.
How to Replace the Lock Cylinder
Replacing the locking cylinder on your Panoramic Doors is simple. You will only need to remove one screw in order to do so. This video will walk you through the process.
How to Change a Door Handle
Changing a door handle is a simple task that can be done in only a few minutes with a screwdriver and an Allen wrench. This video explains the steps you will need to take.
Trouble Shooting Guide
Are you still having issues?
If you have watched our “How-To” videos (located above) and have read our troubleshooting guide and are still not able to find a solution to your issue, please submit a service request form.
Be advised that any service visits for items not covered by our limited warranty will incur a site-visit charge.
For your guidance these are some of the items not covered by our Manufacturer Warranty:
- Maintenance items
- Damages reported after installation
- Installation related items
- Construction-related items such as waterproofing or finishing of the opening
- Intentional or accidental damage caused by acts of nature, fire, break-in, improper installation, improper operation of the system, abuse, neglect, etc.
Please submit a service request form if:
- Your doors won’t lock or unlock
- The glass Low-E has a purple tint or haze
- You need to replace operational hardware
- You need to replace cladding
- You need to replace panels